Refund Policy

This Refund Policy outlines the terms under which Quelford Digital LLC considers refund requests from clients. By engaging our services, you acknowledge and accept the terms of this policy.

General Policy

All service fees paid to Quelford Digital LLC are generally non-refundable. Significant resources — including strategic planning, personnel time, and technology licenses — are committed upon project initiation and cannot be recovered once deployed.

Advertising Spend

Quelford Digital does not retain or control ad spend deployed into third-party platforms (Google Ads, Meta Ads, etc.). All advertising spend is subject to those platforms' refund policies. Unspent funds remain in the client's ad account upon termination and are accessible through the relevant platform's account controls.

Agency Service Fees

Monthly retainer and project-based fees are non-refundable once the billing period has commenced. If a project is cancelled in writing before commencement of work, a credit toward future services may be issued at Quelford Digital's sole discretion.

Eligibility for Refund Consideration

• Quelford Digital failed to initiate or deliver a contracted service within the agreed timeframe due to internal error.
• A duplicate charge or billing error occurred due to administrative fault.
• A service was cancelled in writing within 48 hours of initial payment and before any work commenced.

How to Submit a Refund Request

Contact our billing team at contact@quelforddigital.com with your company name, invoice number, and a description of the issue. Requests are reviewed within 10 business days. Approved refunds are issued to the original payment method within 14 business days.

Contact

Quelford Digital LLC · 387 East Main Street, Tupelo, MS 38804 · contact@quelforddigital.com